Privacy Policy

VELOUR & PORÉ

Last updated: June 2026

This Privacy Policy describes how VELOUR & PORÉ (“we,” “us,” “our”) collects, uses, shares, and protects the personal information of visitors and customers who access or use our website at velourpore.com and any related services. By visiting our website, creating an account, or making a purchase, you acknowledge that you have read and agree to the practices described in this Privacy Policy.

Information We Collect

Identity information: First name, last name, username
Contact information: Email address, phone number, billing and shipping address
Transaction information: Purchase details, order history, payment method type
Technical information: IP address, browser type, device type, browsing behavior
Profile information: Preferences, feedback, survey responses
Marketing information: Preferences for receiving communications from us and our affiliated companies
Communications: Messages and correspondence you send to us

How We Use Your Information

To process and fulfill your orders
To communicate with you about your orders and account
To send marketing and promotional communications where you have opted in
To personalize your experience and deliver relevant product recommendations
To improve our website, products, and services
To detect and prevent fraudulent transactions
To comply with legal obligations
To share with our affiliated companies and Corporate Family for marketing and operational purposes

Sharing of Information Within Our Corporate Family

VELOUR & PORÉ is part of a group of brands and business entities under common ownership and control (our “Corporate Family”). We may share your personal information — including your name, email address, purchase history, preferences, and contact details — with other companies, brands, and ventures within our Corporate Family for the following purposes:

To offer you products, services, and promotions from our affiliated brands
To provide a consistent and personalized experience across all brands we operate
For internal business operations, reporting, analytics, and strategic planning
For customer relationship management and cross-brand loyalty programs

By making a purchase or creating an account, you consent to the sharing of your information within our Corporate Family. If you do not wish to have your information shared with our affiliated companies for marketing purposes, you may opt out at any time by contacting us at hello@velourpore.com.

Sharing With Third Parties

Service providers: Payment processors (Shopify Payments, PayPal), fulfillment providers (Zendrop), email platforms (Klaviyo), and analytics providers (Google Analytics)
Advertising partners: Meta (Facebook, Instagram) and TikTok for targeted advertising
Technology providers: Shopify, which powers our website and commerce infrastructure
Legal authorities: Where disclosure is required by law
Business transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to unaffiliated third parties for their own independent marketing purposes.

Cookies & Tracking Technologies

We use cookies, pixel tags, and similar tracking technologies to collect information about your browsing behavior. This enables us to keep you logged in, improve our website, deliver targeted advertising, and measure marketing effectiveness. By continuing to use our website, you consent to our use of these technologies.

Email Marketing

By providing your email address, you agree to receive marketing communications from VELOUR & PORÉ and, where consented, from other brands within our Corporate Family. You may unsubscribe at any time by clicking “unsubscribe” in any email or contacting us at hello@velourpore.com.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes in this policy, comply with legal obligations, and enforce our agreements.

Data Security

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your data. To exercise these rights, contact us at hello@velourpore.com. Residents of California may have additional rights under the CCPA.

Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children under 13.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Your continued use of our website following any changes constitutes acceptance of the revised policy.