Refund Policy

VELOUR & PORÉ

Return & Refund Policy

Last updated: June 2026

At VELOUR & PORÉ, we take pride in the quality of every product we offer. Please read this Return & Refund Policy carefully before placing your order. By completing a purchase on our website, you agree to the terms outlined below.

Our Return Window

We accept return requests submitted within 14 days of the confirmed delivery date. Requests submitted after this window will not be accepted under any circumstances. It is the customer’s responsibility to initiate a return request within this timeframe by contacting us at hello@velourpore.com with their order number and reason for return. All return requests are subject to review and approval. Submission of a return request does not guarantee approval.

Eligible Return Conditions

To be eligible for a return, items must meet all of the following conditions:

Unused, unworn, and unwashed
In original condition with all tags attached
Free from odors, stains, makeup, pet hair, or any signs of use
In original packaging where applicable
Accompanied by proof of purchase

VELOUR & PORÉ reserves the right to refuse any return that does not meet these conditions upon inspection. Items that fail our inspection will be returned to the customer at their expense or disposed of at our discretion.

Non-Returnable Items

The following items are strictly non-returnable and non-refundable under any circumstances:

Intimates, lingerie, underwear, and swimwear (for hygiene reasons)
Beauty tools, skincare devices, and personal care products that have been opened or used
Sale items, discounted items, and items purchased with a promotional code
Gift cards
Any item marked as “Final Sale” at the time of purchase
Items that have been worn, washed, altered, or damaged after delivery

Fulfillment & Delivery Issues

Wrong item received: Notify us at hello@velourpore.com within 48 hours of delivery with photographic evidence. Upon verification, we will offer a replacement or store credit at our discretion.

Damaged items: Contact us within 48 hours of delivery with photographic evidence of both the item and packaging. Approved claims will be resolved via replacement or store credit. We are not responsible for damage caused during transit by third-party carriers.

Missing items: Notify us within 48 hours of delivery. Upon confirmation, we will ship the missing item or issue a store credit.

Delivery delays: Shipping timeframes are estimates only and are not guaranteed. VELOUR & PORÉ is not responsible for delays caused by third-party carriers, customs, weather, or circumstances outside our control. Delays do not qualify as grounds for a refund or cancellation of an order already in transit.

Returned packages: If a package is returned due to an incorrect address or failed delivery, the customer is responsible for re-shipment costs. We will not refund the original shipping fee.

Refund Eligibility

Where a refund is approved:

Refunds will be issued to the original payment method only
Original shipping fees are non-refundable in all cases
Return shipping costs are the responsibility of the customer unless the return is the result of a verified fulfillment error
Refunds may take 5–10 business days to appear on your statement
Store credit may be offered in lieu of a cash refund at our discretion

Exchange Policy

We do not offer direct exchanges. Please initiate a return for eligible items and place a new order separately.

How to Initiate a Return

Email hello@velourpore.com within 14 days of delivery
Include your order number, item(s) to return, and reason
Attach photos if the return relates to damage, a wrong item, or a missing item
Wait for written approval before sending any item back

Do not return any item without prior written approval. Unauthorized returns will not be accepted and will not be eligible for a refund or store credit.

Chargebacks & Disputes

We strongly encourage customers to contact us directly at hello@velourpore.com before initiating a chargeback. Filing a chargeback without first contacting us may result in your account being permanently flagged. We reserve the right to dispute any chargeback we deem to be filed in bad faith.