Return & Refund Policy

Policy

Return & Refund Policy

We want every piece to feel made for you. If it doesn't, here's exactly how we make it right.

01

Return Window

You have 30 days from the date of delivery to request a return. Requests made after 30 days cannot be accepted.

02

Return Eligibility

To qualify for a return, items must meet all of the following conditions:

  • Unworn, unwashed, unused, and in original condition
  • In original packaging with all tags still attached
  • Accompanied by proof of purchase (order number or receipt)
  • Requested within the 30-day return window
03

Final Sale Items

For health and hygiene reasons, the following cannot be returned, exchanged, or refunded once opened, worn, or removed from sealed packaging:

  • Lingerie, bodysuits, underwear, panties, and shapewear
  • Opened or used skincare, serums, oils, soaps, and beauty tools
  • Teeth-whitening products
  • Any item marked "Final Sale" at checkout
Please noteThese exclusions apply regardless of whether the item has been used. If a product is sealed for hygiene purposes and that seal is broken, it is no longer eligible for return.
04

How to Start a Return

Email support@velourpore.com with your order number and reason for the return. Our team will review your request and, if approved, send a return authorization and shipping instructions.

ImportantDo not ship anything back before receiving authorization. Unauthorized returns may not be processed and could be returned to sender at your expense.
05

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect — in which case we cover all return costs.

  • Original shipping charges are non-refundable
  • We strongly recommend a tracked shipping service
  • VELOUR & PORÉ is not responsible for returns lost in transit
06

Refunds

Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds are issued to your original payment method.

Processing Time5–10 business days after your return is approved and received.
Refund AmountItem total only. Original shipping costs are not refunded.

If 10 business days have passed since your return was delivered and you haven't received a refund, please contact us at support@velourpore.com.

07

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we'll make it right at no cost to you.

Act within 48 hoursContact us at support@velourpore.com within 48 hours of delivery with clear photos of the issue. We will arrange a replacement or full refund — your choice.
08

Delivery Guarantee

We aim to deliver every order within 31 days. If that doesn't happen, we protect you:

Order Not Yet ShippedContact us to cancel for a full refund, no questions asked.
Order Shipped But DelayedIf delivery exceeds 31 days, you receive a 40% refund of your order total — and we still complete delivery.
09

Order Changes & Cancellations

Need to make a change? You have a 24-hour window from the time of your order to request modifications or a cancellation.

Once an order has been processed for fulfillment, it cannot be changed and must follow the standard return process outlined above.

Move fastContact us immediately at support@velourpore.com. We fulfill quickly, so the sooner you reach out, the better.
10

Contact Us

Questions about your order or this policy? We're here.

When reaching out, please include your order number to help us resolve things as quickly as possible.

Still have questions?

We're here to help.

Our team responds within 1–2 business days.

Email Support