Terms of Service

VELOUR & PORÉ

Last updated: June 2026

Please read these Terms of Service (“Terms”) carefully before using the VELOUR & PORÉ website located at velourpore.com and any related services, features, or content offered by VELOUR & PORÉ (collectively, the “Services”). These Terms constitute a legally binding agreement between you and VELOUR & PORÉ governing your access to and use of our Services.

By accessing or using our website, creating an account, or placing an order, you confirm that you are at least 18 years of age, that you have the legal capacity to enter into binding contracts, and that you agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must discontinue use of our Services immediately.

1. About Us

VELOUR & PORÉ is a retail brand offering women’s activewear, lingerie, and personal care products. Our primary contact is hello@velourpore.com. References to “we,” “us,” and “our” in these Terms refer to VELOUR & PORÉ and its affiliated entities under common ownership.

2. Account Registration

You may browse our website without creating an account. However, certain features require registration. When creating an account, you agree to provide accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. We reserve the right to suspend or terminate any account at our sole discretion without prior notice.

3. Products & Pricing

All product descriptions, images, and pricing are subject to change without notice. We reserve the right to modify, discontinue, or limit the availability of any product at any time. If a product is listed at an incorrect price due to a typographical or system error, we reserve the right to cancel or refuse any order placed at that incorrect price, regardless of whether the order has been confirmed or payment processed.

4. Orders & Payment

By placing an order, you are making an offer to purchase subject to these Terms. An order is only confirmed once you receive an order confirmation email from us. We reserve the right to accept or decline any order at our sole discretion.

Payment is due in full at the time of purchase. By submitting payment information, you represent and warrant that you are authorized to use the payment method provided. We reserve the right to cancel any order and issue a full refund if we are unable to verify payment, suspect fraudulent activity, or are unable to fulfill the order for any reason.

5. Shipping & Delivery

All shipping and delivery terms are governed by our Shipping Policy, incorporated into these Terms by reference. Delivery timeframes are estimates only and are not guaranteed. VELOUR & PORÉ is not responsible for delays caused by third-party carriers, customs authorities, or circumstances beyond our control.

6. Returns & Refunds

All returns and refunds are governed by our Return & Refund Policy, incorporated into these Terms by reference. By placing an order, you agree to the terms of our Return & Refund Policy in full.

7. Intellectual Property

All content on this website — including brand names, logos, slogans, photography, graphic design, written copy, and software — is the exclusive intellectual property of VELOUR & PORÉ and is protected under applicable copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, or commercially exploit any content without our prior written consent.

8. User Conduct

By using our website, you agree not to engage in any unlawful, harmful, fraudulent, or abusive conduct, including:

Attempting unauthorized access to our systems or servers
Introducing viruses, malware, or other harmful code
Using automated tools to scrape or extract data without written permission
Misrepresenting your identity or affiliation
Abusing our returns, refunds, or promotions systems in bad faith
Engaging in activity that disrupts or interferes with our website

We reserve the right to suspend or permanently ban any user in violation of these Terms without prior notice.

9. Third-Party Services

Our Services integrate with third-party platforms including Shopify, Zendrop, Klaviyo, Meta, TikTok, and PayPal. Your use of these services is subject to their respective terms and privacy policies. VELOUR & PORÉ is not responsible for the conduct or practices of any third-party service provider.

10. Disclaimers

Our website and all content, products, and services are provided on an “as is” and “as available” basis without warranties of any kind. To the fullest extent permitted by law, we disclaim all warranties including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability

To the maximum extent permitted by applicable law, VELOUR & PORÉ and its owners, directors, employees, agents, affiliates, suppliers, and fulfillment partners shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of your use of our website, products, or services, regardless of the legal theory on which the claim is based.

In no event shall our total aggregate liability exceed the total amount you paid for the specific product or service giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless VELOUR & PORÉ and its owners, officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of your use of our Services, your violation of these Terms, or your infringement of any third-party rights.

13. Dispute Resolution & Waiver of Class Action

In the event of any dispute, we encourage you to contact us first at hello@velourpore.com. We will make genuine efforts to resolve the matter amicably within 30 days of written notice. To the fullest extent permitted by law, you agree that any dispute resolution proceedings shall be conducted solely on an individual basis. You irrevocably waive any right to participate in a class action lawsuit or class-wide arbitration against VELOUR & PORÉ.

14. Governing Law & Jurisdiction

These Terms shall be governed by the laws of the State of South Carolina, United States. Any legal proceedings shall be brought exclusively in the state or federal courts located in South Carolina, and you irrevocably submit to the personal jurisdiction of such courts.

15. Modifications to These Terms

We reserve the right to modify these Terms at any time. Changes are effective immediately upon publication. Your continued use of our Services constitutes acceptance of the revised Terms.

16. Severability & Entire Agreement

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force. These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and Legal Notice, constitute the entire agreement between you and VELOUR & PORÉ with respect to your use of our Services.